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To request an urgent appointment for today or tomorrow (Monday to Friday):
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
To request a routine appointment in the next 7 days:
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need.
To request a home visit, it’s helpful if you phone the practice before 10am.
Saturday Clinics are pre-booked appointments only.
Please contact the reception team on 024 7635 7100 ,who will book an appointment for you, with a GP or Nurse. All appointments are face-to-face.
Please note the telephone switchboard is not in operation on Saturday mornings.
We feel continuity of care is important and would like you to choose one doctor to be your usual doctor, however this can not be guaranteed and it will be necessary to see other doctors if your requested doctor is not available.
However you choose to contact us, we may offer you a consultation:
Appointments by phone can be more flexible and often means you get help sooner.
To cancel your appointment:
If you need medical help now, use NHS 111 online or Call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
Please tell us:
If a patient arrives more than 10 minutes late for their appointment, they may be asked to rebook for another day. It is important that patients keep their appointments. Missed appointments are wasteful and represent a significant loss of doctor and nurse time. If a patient fails to attend their appointment they will be sent a letter notifying them. If this is repeated three times in six months or a pattern of this behavior is observed, we reserve the right to ask the patient to register elsewhere. Patients retain the right of appeal in these decisions
We are a teaching practice and have qualified doctors who are training to become family doctors, as well as medical students from Leicester/Warwick University. Occasionally a medical student or additional doctor may be present when you consult your doctor; you will be informed by a receptionist if this happens. However, if you prefer to see your doctor alone this can easily be arranged, just let the receptionist know when you arrive at the surgery.
Occasionally we use video recording and observation of consultations. Video recording and analysis has been shown to be the most powerful method of improving general practice. We hope that you will feel able to help us by allowing your consultation to be recorded.
You will always be informed and your consent will be requested if a recorder is to be used in any consultation. If you would prefer not to take part in this venture, please feel free to say so.
In addition to clinical use, medical records may occasionally be used for medical education.
