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Important Note - Our normal Saturday clinic on 25th August will not be operating, we apologise for any inconvenience.

POD - Prescription Ordering Direct 

This service will be going live from 1st July and is part of an area wide initiative to try to reduce the waste in unused medication, which is estimated to cost around £M 6-7 in our area.

Please click on the link to see more details  POD

Data Protection and GDPR

The data protection act of 1998 was introduced to set in law the rules that govern the way that personal information was used and stored. All GP practices have been required to be compliant with this act and others, which form the basis of our Information Governance training for all staff.   

On 25th May 2018 the General Data Protection Regulation updates the previous act and becomes Law. This law has been introduced to give greater transparency on how and why your personal data, which has increased considerably over that time is stored used and shared.

Part of the law requires that we publish a Privacy notice explaining key pieces of information, please select the link below to view ours.

 Privacy Notice

National Data opt out Scheme

To enable greater personal control and support GDPR law a new National opt out scheme is being introduce from 25th May 2018. Please select the link below if you wish further information.

National Data Opt out Scheme

Text Messaging/emails & GDPR

You may have been contacted by a large number of companies asking you to opt back in to stay in touch. Part of GDPR law states that you have to be clear what your contact details will be used for when you obtain them and this may not have always been the case in the past, in addition companies are required to update their privacy notices.

You may have also seen reports in the press that GP surgeries will not be able to txt you in the future due to GDPR law, this is completely incorrect.

We obtain your contact details to enable us to communicate with you in the provision of our General Medical services as a GP practice and txt messages are part of that process, GDPR does not effect that.

You retain the right to opt out of receiving them, by contacting us and we are reliant upon the information that you provide to us to ensure that they are up to date. We cannot be responsible for any miscommunication that is a result of out of date personal information.   

Surgery Closing -   

Bank Holidays - We are closed all weekday Bank holidays, but Saturday morning clinics operate as normal.  

 We are closed in 2018 from 12.30 - 18.30 on the following  afternoon's for training:-   

Wednesday 18.07,19.09, 17.10, 21.11  

Should you require a GP during this time then call the surgery normal number and your call will be redirected or 03001303040 and they will direct your call.

NB Please call the usual 111 service after this time. .   

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TXT Messages - We will be using a txt alert and recall system from 1st November 2016. You will receive a message from us informing you of this service to the mobile number that you have provided. Please contact us if you wish to opt out, or update your mobile number.     

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CQC Inspection - Our practice was rated as good in all areas.  The full details of the inspection can be viewed in the further information tab section 10.Care Quality Commission. 

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Patient participation - PPG/EPG - Our 2015 report has been published see the link on the noticeboard

If you wouid like to join either of our patient participation groups then fill in a form and we will do the rest.

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Sharing patient data - Care.data - Check out the link on the Noticeboard for FAQ's or use this link for other information Care Data Patient leaflet

(NB if you have opted not to share other data this will be extended to include this)    

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Practice Boundary - Enter your postcode into the link on the Noticeboard to see if you are in our area. .   

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On Line Services 

On Line Access to Patient Records - If you are registered for on line services, you can request to view part of your medical records, initially allergies and medication history through this portal. Please speak to the practice staff if you wish to activate this.   

Download, print, complete and return the form to us, using the link below. We will then email you with your registration details for the appointment and prescription modules only.  

On Line Services registration form

 

When you have your login details please visit. Our Practice ID is M84001

  www.patient-services.co.uk 


Patient Survey data - Available by selecting the link on the Noticeboard 

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Monthly Performance Data  -Available by selecting the link on the Noticeboard 

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Saturday Clinics -  - Now available one GP and one nurse clinic for pre bookable appointments only, during the hours of 8.00 - 12.00. 

Telephones will not be in operation to book or cancel and the Out of Hours service remains the contact for any emergency requirements.

You can collect your prescription during this time.

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FOI Requests - The surgery will adhere to current legislation for such requests.    

 

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(Site updated 11/07/2018)
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