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Red Roofs Surgery 31 Coton RoadNuneatonWarwickshire, CV11 5TWTel: 024 7635 7100
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We may use some of this information for other reasons: for example, to help us protect the health of the public generally and to see that the NHS runs efficiently, plans for the future, trains its staff, pays its bills and can account for its actions. Information may also be needed to help educate tomorrow"s clinical staff and to carry out medical and other health research for the benefit of everyone. Sometimes the law requires us to pass on information: for example, to notify a birth.
The NHS Central Register for England & Wales contains basic personal details of all patients registered with a general practitioner. The Register does not contain clinical information.
You have a right of access to your health records.
EVERYONE WORKING FOR THE NHS HAS A LEGAL DUTY TO KEEP INFORMATION ABOUT YOU CONFIDENTIAL.
You may be receiving care from other people as well as the NHS. So that we can all work together for your benefit, we may need to share some information about you. We only ever use or pass on information about you if people have a genuine need for it in your and everyone's interests. Whenever we can we shall remove details which identify you. The sharing of some types of very sensitive personal information is strictly controlled by law. Anyone who receives information from us is also under a legal duty to keep it confidential.
From time to time we are also involved in medical research.
Select the link below to view our policy document.
Social Media Notice for Patients
Select the link below to view our Chaperone policy
Red Roofs Chaperone Policy
Data Protection Act Overview – Patient Information
We need to hold personal information about you on our Computer system and in paper records to help us to look after your health needs.
Please help to keep your record up to date by informing us of any changes to your circumstances.
Doctors and staff in the practice have access to your medical records to enable them to do their jobs. Your doctor is responsible for their accuracy and safe-keeping.
From time to time, it may be necessary to share information with others involved in your care. Anyone with access to your record is properly trained in confidentiality issues and is governed by both a legal and contractual duty to keep your details private.
All information about you is held securely and appropriate safeguards are in place to prevent accidental loss.
In some circumstances we may be required by law to release your details to statutory or other official bodies, for example if a court order is presented, or in the case of public health issues. In other circumstances you may be required to give written consent before information is released – such as for medical reports for insurance, solicitors etc.
To ensure your privacy, we will not disclose information over the telephone or fax unless we are sure that we are talking to you.
Information will not be disclosed to family, friends, or spouses unless we have prior written consent, and we do not leave messages with others.
You have a right to see your records if you wish. Please ask at reception if you would like further details and our patient information leaflet. An appointment will be required. In some circumstances a fee may be payable.
Select the link below to view our Policy
Red Roofs Data Protection Policy
We always try to provide the best services possible, but there may be times when you feel this has not happened. The following information explains our in-house complaints/suggestions procedure, drawn up to respond to patient grievances. Please feel free to download our explanatory leaflet.
Our practice procedure is not able to deal with questions of legal liability or compensation. Nevertheless, we hope you will use it to allow us to look into and, if necessary, correct any problems that you have identified, or mistakes that have been made. If you use this procedure it will not affect your right to complain to Healthcare Commission. Please note that we have to respect our duty of confidentiality to patients and a patient"s consent will be necessary if a complaint is not made by the patient in person.
If you wish to make a complaint/suggestion, please write to us or ask one of the receptionists for a complaints/suggestions form or download one here.
Your communication will be sent to our Practice Team who will register it, investigate and report back to you. We aim to inform you of any developments within 10 working days; however, there may be some instances when more time is required.
If, in the unlikely event, a patient sues one of the doctors then we feel that there has been a breakdown in the doctor/patient relationship. In such a circumstance it will be necessary to ask the patient and those living at the same address to register with another practice.
In order for us to provide a good service we also require patients to act responsibly by following the procedures below:
NHS Whisleblowing guidance
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